Posts Tagged ‘website for customers’

Shopping Cart Abandonment – Ecommerce’s Biggest Challenge

Thursday, April 12th, 2012

shopping cart abandonmentAs an ecommerce business, you know just how much work goes into getting customers into your shopping cart…

  1. You need to optimize your website to bring quality organic traffic into your marketing funnel.
  2. You must have effective PPC campaigns that bring people who are looking for your product or services to your website.
  3. You must have a website designed that maximizes conversions so that people quickly find what they need.

 

Then you are home free, right?  Maybe not. There’s still plenty that could go wrong that would cause you to lose a sale.

Here are a few tips to help you deal with an ecommerce business’s biggest challenge – the abandoned shopping cart.

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Why You Should Consider A Database Driven Website

Thursday, March 1st, 2012

If you are building a website or redesigning your old one, you should consider building a database driven website. Most people think that only “large” websites should be database driven, but even the smallest website could benefit. Database driven sites give you easy access to your website’s content which can reduce support and maintenance costs.  They also allow for a much richer, interactive user experience.

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New Study Reveals Your Website Is Key To B2B Sales

Thursday, November 3rd, 2011

A recent study conducted by Demandbase and Focus proves that a company’s website is a critically important source of new sales leads. The only lead source more effective is referrals and personal connections. The study also found that even when the sales lead originated from another source, nearly all leads end up reviewing the website at some point during the purchasing process.

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Hits and Visits Are Nice – But Conversion Is What Matters!

Thursday, May 26th, 2011

Website AnalyticsIf you have a website, then you should be checking your web analytics.  Web analytics is the collection, measurement and analysis of data for the purposes of understanding how a website is performing.

When people first start reviewing their web analytics they typically focus on number of visits and hits. While looking at these numbers will give you an idea of how well you are directing traffic to your site, focusing on the number of hits and visits is not a good way to measure your website’s effectiveness.

If you are like most business owners, you developed your website with the hope that it would generate sales or leads. People who simply go to your website and quickly leave do not result in sales or leads.  These people got to your website and either didn’t like what they saw, didn’t know how to take action, or weren’t interested in your product or service. You can see then the hits and visits are nice, but…

Website Effectiveness = Conversion to Sales or Leads

Our philosophy is that we begin each new website development or website redesign with the end in mind. Everything starts with the end goal in mind.  End goals can take many forms:

  • Generating a call to your office
  • Selling you product online
  • Eliciting a donation for your organization
  • Signing up for your training program
  • Adding someone to your newsletter list

Once the goal is firmly established, we are then able to design a website and write content in a way that produces the results you are seeking. Then you will be able to focus on the numbers that really matter.

If your website is attracting visits and hits but not resulting in sales, you should work with a website company that knows how build a website that converts. Because that is a clear signal that it is time to change something – and fast!

Website Design – Form and Function

Thursday, March 24th, 2011

Form follows function – that has been misunderstood.  Form and function should be one, joined in spiritual union. Frank Lloyd Wright, 1908

Frank Lloyd Wright, a renowned American architect, couldn’t have possibly known back in the early twentieth century when he spoke those words that we’d still be following this mantra in the early twenty-first century and applying it to web design.

But, what was true then is still true today.  A website needs to be very functional and look good.  This is more difficult than you would think.  If you’ve spent any time surfing the web you have most certainly seen websites that have great looking flash intros and graphics but you were unable to find the information you were looking for.  But then again, studies have been done that track web reader’s eye movement and they prove our eyes are attracted to images so you cannot ignore the fact that design matters.

So what is the answer?

A good combination of design and functionality can have a remarkable impact on the success of your website.  Therefore, it is important to avoid the temptation to ‘over-design’ and focus on the goal of your website. In other words, you need to keep the “end in mind” and then develop your website to accomplish those objectives.    Once you are clear about the objectives you should make sure to include the following components:

  1. Pleasing design – Be sure to work with a web designer that is familiar with the best practices related to web eye-tracking studies.  Eye-tracking studies reveal what users are truly interested in by tracing the movement of their eyes.  Knowing this will tell the designer how to structure the site and incorporate design to best take advantage of the limited amount of time that users spend on your site.
  2. Intuitive Navigation – It is critical that you provide the website visitor direction and guide them where you want them to go.  There is a way to create navigation that is more likely to take the reader step-by-step through your site.  By guiding them through your website they are more likely to take the action you identified at the beginning of your website development/redesign process.
  3. Compelling content – Your website content must provide good information to the reader. Web readers have notoriously short attention spans.  Therefore, your content must be very relevant and of the highest quality. In addition, you must remember that your content must not only work for human readers, but the search engines as well. Your content must be keyword rich so that the people who need the information that you provide can find it.
  4. Call to action – Every website should have an objective that it wants the reader to complete. It can be anything from signing up for your newsletter to purchasing your product.  The call-to-action must be clearly articulated and easy to do.  Ideally, your call-to-action is measurable because then you can determine the effectiveness of your website.

Finding that ideal combination of form and function takes time, but by concentrating on the primary purpose of your website you might just find that your perfect balance reveals itself!

Keeping Your Customers In Mind During Website Development: An Introduction

Friday, June 4th, 2010

Awhile ago, I wrote about the foundational elements of building a strong online presence.  One of the three major components is a powerful website.  I define a powerful website as one that actually accomplishes its purpose quite well.  Operatively, then, a website must have a purpose.  Putting on my MBA hat for just a moment, I would like for all websites to have a ‘measurable’ purpose.  The world of qualitative assessments is fine if you are choosing a piece of art, but in the world of websites that either work or do not work, quantitative is key.  So, please, let’s define a quantitative purpose.  Of course, the one that immediately comes to mind is either direct revenue impact OR a leading indicator of revenue impact. Online sales.  Phone calls.  Form completions. Coupon downloads. You get it.

With that as my “obvious” starting point, I look out into the world of existing websites.  Long past my shock, I find this online world very curious, and populated with some real interesting characters.  Not to besmirch any of my online colleagues, but most frequently I find these questionable participants in either web development or in SEO.  And really, all snootiness aside, I see how this situation occurred.  A decade ago, marketers and business strategists were just beginning to grasp the impact of this channel, this media.  The main players in this world – at that time – were programmers and developers, and lots of other folks that did not bring a business perspective, nor did they know how to even determine the business questions to ask during the development process.

What they did, and exceptionally well, was to deliver some level of whiz-bangness to web development.  I would never diminish the extraordinary ideas they (collectively) develop and implement, much to our awe and amazement.

The problem with this approach, though, is that it often left (and leaves) the real target of a website long behind.  That is, the customer.  The one who – through purchases – actually funds the website.  And this is the fatal error of most websites, even today.  If you don’t start with the customer, who they are, how they buy, what they need to make decisions…well, you are going to just end up with another ineffective website.

So now we’ve talked about a fundamental cause of ineffective websites.  Next time, I will tackle what it means to keep your customers in mind during website development.